Contact us

Questions? Concerns? We're here to help!

To avoid waiting times, you can first read our FAQs, where you'll find some answers to the most common questions.

Quicker Assistance

Due to the high volume of emails we receive, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience and understanding. For faster assistance, please send us an email at service@PlaySeasons.com.

  • If you're not receiving our emails:
    Please make sure to whitelist service@PlaySeasons.com in your email client! Otherwise, you won't receive your shipping confirmation email and tracking updates.

  • If you have questions about your order:
    Please don't forget to include your order number in the message. If we don't see your order number in the message, it's almost always the first piece of information we ask for. :-)

  • Security of personal information:
    Please note: Email is not encrypted, so please do not include credit card numbers in your email message.

Opening Hours

Monday to Friday, GMT +1 9:00 AM to 6:00 PM (except on major holidays).